Support
When you need some help
Sending your Artwork
You can easily send your artwork via https://www.wetransfer.com.
1 – How to Upload Your File
Since you don’t need to sign up, you can just go to the home page and click on “I just want to send files” Now you can start the transfer process. On the left-hand side of the home page, there is an option to add files. You can drag and drop your file right into the browser to upload.
2 – Enter the Recipient’s Address and Send Your File
Next, enter the recipient’s email address, your email address and an optional message. As soon as the file gets uploaded, you can send it to the addressee.
3 – Alternatively you can Send a Download Link
You can get a download link from WeTransfer. Simply click on the three dots icon, and you’ll see the option to get a transfer link.
4 – Enter Your WeTransfer Code
Before sending your files, WeTransfer first needs to verify your email address. You will receive a six-digit code via email that you need to enter. This code is active for 60 minutes. However, if you don’t manage to input it in time, you can always request a new code. Of course, if you create a WeTransfer account, you will be able to skip this step.
5 – After the Transfer
You’ll receive two emails after sending data through WeTransfer via the email option. The first email message includes a confirmation that your file transfer has been sent, and the second one comes when the recipient downloads the submitted file. The file(s) are available for download for seven days before being permanently deleted.
In any case, you’ll see the file’s deletion date on the download page. WeTransfer claims that data gets deleted from the company’s servers on the file’s expiration date, and there is absolutely no way you can retrieve such files.
What are the "Joboptions" and how to install them?
To be certain that your files are print-ready, download ourJoboptions and install them in your graphic software application. With installing these joboptions, your settings will be set to create or export with the prefect settings and to generate a print-ready PDF file.
Download the Joboptions here.
How to install for Adobe Indesign
1 – Open the program Indesign, go to “File” > “Adobe PDF Presets” > Click on “Define”.
2 – Click on the button “Load…”
3 – Choose the file you’ve downloaded
(If you haven’t downloaded them click here: Joboptions)
4 – You will now find the “Joboptions” in the list & click done.
Now you will be able to export to our Print-Ready Joboptions.
Click on “File” > “Adobe PDF Presets” > Choose our Joboptions from the list.
Save as: MyDocument.pdf
Click at the bottom right on the button Export. Your PDF will now be created.
(See the next step how to send your Artwork to us)
How to install for Adobe Illustrator
1 – Download the Joboptions.
2 – Open Adobe Illustrator and click on “Edit” > “Adobe PDF Presets” > Click on Import
3 – Choose the file you’ve downloaded.
4 – You will now find the “Joboptions” in the list & click done.
Now you will be able to export to our Print-Ready Joboptions.
Click on “File” > “Save as” > Choose Format “Adobe PDF” from the list.
Save as: MyDocument.pdf
(In some newer versions > Click on “continue with PDF”)
Select with Adobe PDF Preset: our Joboptions you’ve downloaded from the list.
Next click on “Save PDF” in the bottom right corner.
How to install for Adobe Photoshop
Follow the same steps as above with as with Adobe Illustrator.
What is "Bleed" and why do I need it?
Usually we ask for a bleed of 3mm when you deliver files. The bleed zone is the zone that gets printed, but afterwards gets cut to get the correct document size.
For example:
An A4 document is 297 x 210mm
With 3mm bleed on all sides this will become 297+6mm x 210+6mm = 303 x 216mm
What if my file is not print-ready?
If your file is not print-ready, one of our customer support agents will contact you through phone or email. To inform you about the adjustments that need to be made to get a print-ready PDF.
Note! if you don’t respond to our calls or emails, your file can’t be printed.
DPI (dots per inch)
DPI stands for Dots Per Inch. This is the amount of dots per inch. (25.4mm) gets printed.
Large Format - What is important
Before you deliver your Artwork for large format there are a few things you need to keep in mind in comparison to standard print work.
Minimum resolution of 150 DPI
Your pictures need to have a minimum resolution of 150 DPI on scale of 1:1 (actual size)
Bleed: 5mm
For most print work we ask for a bleed of 3mm. But for large format we ask to 5mm bleed. Also make sure your text is within a safe zone of 6mm and all important elements are within this zone as well.
Colour modus: CMYK
We print always in CMYK. Do you work with Pantone colours or RGB colours?
Then those need to be converted to CMYK before you upload or send your file.
How do I do this? (Note! This can give quite some colour difference)
There are 3 types of colours: RGB, CMYK and Pantone colours (PMS). If your file is made in RGB or Pantone colours? Then your file need to be converted to CMYK, before we print your file(s).
CMYK
CMYK uses 4 colour inks, so your print work can be printed in every possible colour.
There are also two other colour types, like RGB and Pantone. These colours need always be converted to CMYK to make the file print ready. Otherwise the colours won’t be correctly printed.
RGB
RGB is a colour modus screens, like your computer screens or TV screens. This is the counterpart of CMYK in colour usage.
PANTONE or PMS-colours
The company Pantone has about 1100 colours defined with their unique number.
Because of the numbering, Pantone has colours everywhere in the world and are always exact the same. Also fluorescent or metal colour are possible with PMS.
They get created in combinations of 15 Basis pigments, before printing, and are difficult to copy or to recreate with CMYK colour-combinations.
Colours: CMYK, RGB and Pantone (PMS) colours
Colour modus: CMYK
We print always in CMYK. Do you work with Pantone colours or RGB colours?
Then those need to be converted to CMYK before you upload or send your file.
How do I do this? (Note! This can give quite some colour difference)
There are 3 types of colours: RGB, CMYK and Pantone colours (PMS). If your file is made in RGB or Pantone colours? Then your file need to be converted to CMYK, before we print your file(s).
CMYK
CMYK uses 4 colour inks, so your print work can be printed in every possible colour.
There are also two other colour types, like RGB and Pantone. These colours need always be converted to CMYK to make the file print ready. Otherwise the colours won’t be correctly printed.
RGB
RGB is a colour modus screens, like your computer screens or TV screens. This is the counterpart of CMYK in colour usage.
PANTONE or PMS-colours
The company Pantone has about 1100 colours defined with their unique number.
Because of the numbering, Pantone has colours everywhere in the world and are always exact the same. Also fluorescent or metal colour are possible with PMS.
They get created in combinations of 15 Basis pigments, before printing, and are difficult to copy or to recreate with CMYK colour-combinations.
Software to make my designs
We recommend to use professional software like the Adobe Creative Cloud packages like “Indesign, Photoshop, Illustrator.
We don’t recommend other software like Microsoft Word, Publisher, Powerpoint, etc… Your layout may look incredible on a computerscreen, but without a doubt you will get problems with the correct measurements, bleed, creating outlines and colours.
In short, everything you need to get a perfect print result.
Don’t you like to buy expensive software, contact a graphic designer or use our internal design service to create it for you. Contact us today at 01206 262751
Types of Files: What file types can I deliver?
The most accepted file types for print are JPG, PNG, and PDF.
Also if they respect all our techinical specifications:
– Do they have a bleed of 3mm on all sides.
– Do they have a minimum resolution of 300 DPI.
– Are the colours in CMYK.
Do you need more advice?
Don’t hesitate to contact us at 01206 262751
Paper weight - How do I choose the correct paper
We have selected our best paper type for the specific type of product(s).
If you like to have a different type of paper, please don’t hesitate to contact us at 01206 262751